Shipping policy

Processing Time

Standard non printed tote bags typically ship within 1 to 2 business days after your order is placed.

Custom printed tote bags are made to order. Production typically begins after artwork and order details are received and approved. Most custom orders ship within 3 to 5 business days, depending on order size and print complexity.

Shipping Methods and Transit Time

Shipping transit time starts once your order has been handed to the carrier. Transit times vary by destination and carrier service level. Delivery dates are estimates and are not guaranteed.

Shipping Rates and Free Shipping

Shipping rates are calculated at checkout based on your location and the items in your cart.

Orders over $35 ship free within the United States. This applies to standard shipping only.

Order Tracking

When your order ships, you will receive an email with tracking information. Tracking updates can take up to 24 hours to appear after the carrier receives the package.

Address Changes

Customers are responsible for entering the correct shipping address at checkout. If you need to change your shipping address, email us at info@cellardynamics.com as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once a package is in the carrier’s possession, delays may occur that are outside our control.

If your tracking shows delivered but you did not receive your package, check with neighbors or building management first, then contact the carrier. If you still need help, contact us at info@cellardynamics.com and we will do what we can to assist.

If your package appears lost in transit, contact us at info@cellardynamics.com and we will help you investigate with the carrier.

Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery at info@cellardynamics.com and include clear photos of the damage and the packaging. We will work with you on a replacement or resolution.

Contact

For shipping questions, email info@cellardynamics.com.